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FREQUENTLY ASKED QUESTIONS

 

Are you currently accepting new patients?

Yes, we are typically accepting new patients for routine gynecological care, surgical consultations and surgery, and preventative care (some exclusions may apply). We are no longer offering OB care including prenatal care, labor and delivery, or midwife services. Please keep reading to learn how to become a new patient...
 

How do I become a new patient?

 

Our providers require a referral. Please see our Referrals page for instructions on how to submit a referral.

 

If you have any questions about becoming a patient, please call (616) 971-0060.
 

Do you accept my insurance?

We accept most insurance plans with the exception of Medicaid. We are are not able to accept any form of Medicaid or Medicaid as secondary. Please refer to our Billing page for more information.
 

Do you provide primary care?

No, we are a specialty Ob-Gyn practice. Our providers cannot be your primary care provider. Even if your insurance does not require it, our practice requires that you are established with a primary care provider (and obtain a referral).


 

What do I need to bring to my appointment?

 

Please bring the following to your appointment:

  • Photo ID

  • Current insurance card(s)

  • Co-payment(s), if required

  • Please complete your pre-visit check-in online ahead of time using the link sent via text. If you are unable to complete online check-in, please show up 30 minutes early to your first appointment so that check-in can be completed in the office. Any extra time you take for this process cuts in to your scheduled appointment time. 
     

 

What insurance does your office take?

 

Please refer to our billing information page for a list of the insurance policies we take.
 

 

What is your cancelled appointment policy?

 

If you must cancel your appointment, we'll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice, providing an opportunity for another patient to been seen.  *If you cancel an appointment less than 24 hours ahead of time, or you simply do not show up for your scheduled appointment, you may be billed up to $60 ($1 per minute of scheduled time).
 

What are your billing requirements?

 

Patients must pay any co-payments at the time of their visit. You will have the opportunity to pay any co-pays or balances during online check-in. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.

 

In-office procedures and surgeries will require prepayment. You will be asked to sign a financial agreement at the time of scheduling and must provide prepayment before your procedure or surgery. 
 

 

What should I do if I have a question about my bill?

 

Please contact our billing manager at (616) 971-0060 Ext. 4.


 

What should I do if the office is closed and I need medical care?

 

If you are experiencing what you believe is a life-threatening medical emergency, please call 911 or go to the closest hospital emergency department.

 

Surgical patients are provided with instructions for after hours calls or concerns.
 

 

How do I refill a prescription

 

Call your pharmacy and follow the prompts for the refill script line. Most pharmacies can assist with requesting a refill. If not, you may call 616-971-0060 and press option 1 for prescription assistance. Please be aware that we may require that you be seen annually by a physician here in order to maintain prescription refills.

 
How do I schedule surgery?

Surgeries are scheduled for new and established patients after an in-person visit for a surgical consult. If it is determined that you will have surgery, you will sign the necessary consent and financial agreement forms in-person and the surgical scheduler will work with you to determine possible dates for your surgery. Exact times for surgery are determined by the facility and are communicated to the patient about 48 hours prior to surgery. New patients will not be scheduled for surgery without an in-person consultation.


 
Where are surgeries performed?

 

Surgeries are currently performed at one of the following facilities in Grand Rapids: Grand Valley Surgical Center, University of Michigan Health - West. The facility used is at the discretion of the surgery and is based on a number of factors including but not limited to the procedure(s) being performed, surgical equipment required, and the patient's medical history.


 
What are your surgical scheduling policies?

Please refer to our Surgical Scheduling page for our surgical scheduling policies and agreement.

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