FREQUENTLY ASKED QUESTIONS
What do I need to bring to my appointment?
Please bring the following to your appointment:
Current insurance card(s)
Co-payment(s), if required
Please complete your pre-visit check-in online ahead of time using the link sent via text. If you are unable to complete online check-in, please show up 30 minutes early to your first appointment so that check-in can be completed in the office. Any extra time you take for this process cuts in to your scheduled appointment time.
What insurance does your office take?
Please refer to our billing information page for a list of the insurance policies we take.
What is your cancelled appointment policy?
If you must cancel your appointment, we'll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice, providing an opportunity for another patient to been seen. *If you cancel an appointment less than 24 hours ahead of time, or you simply do not show up for your scheduled appointment, you may be billed up to $60 ($1 per minute of scheduled time).
What are your billing requirements?
Patients must pay any co-payments at the time of their visit. You will have the opportunity to pay any co-pays or balances during online check-in. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.
What should I do if I have a question about my bill?
Please contact our billing manager at (616) 971-0060 Ext. 4
What should I do if the office is closed and I need medical care?
If you are experiencing what you believe is a life-threatening medical emergency, please call 911 or go to the closest hospital emergency department. For labor questions or other urgent after hour calls, please page the provider on call. The pager number for the on-call provider is 616-444-0358. We do not have an answering service, and you will be text paging us directly. Instructions for using the pager number are as follow:
-TEXT your name and phone number to the pager number 616-444-0358. Please do NOT text extra information, only your name and phone number.
For example: Lisa Smith 616-222-3333. Please do not text any additional questions or information. If there is no response after 20 minutes, please text page again.
If you do not have the ability to text from your phone, you can call the pager number, wait for the beep, then enter your 10 digit phone number. We prefer text paging if possible.
How do I refill a prescription
Call your pharmacy and follow the prompts for the refill script line.
How do I schedule surgery?
Surgeries are scheduled for new and established patients after an in-person visit for a surgical consult. If it is determined that you will have surgery, you will sign the necessary consent forms in-person and the surgical scheduler will work with you to determine possible dates for your surgery. Exact times for surgery are determined by the facility and are communicated to the patient about 48 hours prior to surgery. New patients will not be scheduled for surgery without an in-person consultation.
Where are surgeries performed?
Surgeries are currently performed at one of the following facilities in Grand Rapids: Spectrum/Corewell Health Butterworth Hospital, Spectrum/Corewell Health Lake Drive Surgery Center, Grand Valley Surgical Center. The facility used is at the discretion of the surgery and is based on a number of factors including but not limited to the procedure(s) being performed, surgical equipment required, and the patient's medical history.
What are your surgical scheduling policies?
Please refer to our Surgical Scheduling page for our surgical scheduling policies and agreement.